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Got Questions?

FAQ

Q:

What is your return policy?

Our pillow didn't find it's forever home? We accept all returned items in their original new condition for a full refund. Returns must be initiated within 14 days of receiving your order. Customer is responsible for return shipping fees. Please contact support@elsiehome.co to initiate your return.

Q:

Do you sell swatches?

While we don't currently sell swatches, we can occasionally send you swatches prior to you placing your order. Please contact support@elsiehome.co

Q:

I can't wait another second for my pillow. Do you offer expedited shipping?

We sure do! Choose expedited shipping at checkout. Fees may apply in that scenario (we're generous like a friend, not like your parents).

Q:

Do you have a trade program?

We love interior designers and are excited to offer a trade discount. To apply, complete the form below!

Q:

I was eating ice cream on the couch last night and spilled on my pillow. How do I clean it?

We fully support your need to eat ice cream (yes, we said need). The majority of our pillows are dry clean only, although you are welcome to try spot cleaning first.

ELSIE PILLOW CARE

Q:

Where can I find information on how to take care of my Elsie Product?

For specific care instruction on each pillow, please visit the specific pillow's product page and scroll down to "About the Pillows"

KLARNA PAYMENTS

Q:

What is Klarna?

Klarna is a global payments provider that works with retailers to give customers the smoothest online shopping experience by providing unique payment options and superior customer experience. Klarna has 2,500 employees around the world and is leading the way for alternative payments by serving 70 million consumers and 170,000 merchants.

Q:

How do I pay in 4 interest-free installments?

Select 4 interest-free installments to split your purchase into equal payments, charged automatically every two weeks beginning at the time your order is confirmed (usually the shipment date). No bills are sent - you can simply sit back, relax, and enjoy your purchase.



















Q:

Will this affect my credit score?

When you choose to Pay in 4 interest-free installments, Klarna may perform a soft credit check. This type of credit check will not impact your credit score.



















Q:

How can I reach Klarna?

You can reach Klarna anytime at https://www.klarna.com/us/customer-service/

DESIGNER TRADE PROGRAM

Q:

How Do I Sign Up?

It's simple. Scroll down to the form below to complete an application!

Q:

Who is Eligible?

Interior Designers, Decorators, Home Stagers, and Home Builders.

Q:

How Much of a Discount is Given?

15% across the board. And we even promise to give you 100% of the pillow.

Q:

What's Your Shipping Policy?

Just like the rest of our site, we offer free standard shipping all of the time. Most in-stock items will arrive on your doorstep 3-6 business days after we receive your order.

Q:

Need It Faster?

Choose expedited shipping at checkout. Fees may apply in that scenario (we're generous like a friend, not like your parents).

Q:

What is Your Return Policy?

Our pillow didn't find it's forever home? We accept all returned items in their original new condition for a full refund. Customer is responsible for return shipping fees. Returns must be initiated within 14 days of receiving your order. Please contact support@elsiehome.co to initiate a return.

Q:

Does Your Limited Lifetime Warranty Apply to the Trade Program?

It does! Your client just needs to show proof of purchase at the time of exercising the warranty.

Q:

What is the Limited Lifetime Warranty?

We stand behind the quality of our pillows so much that we offer a limited warranty for the lifetime of the pillow. If for whatever reason a defect occurs due to the craftmanship of our product, we will offer to either repair or replace the product free of charge. The warranty only applies to the original owner of the pillow and does not cover accidental damages (think wine spills, dog destruction or general debauchery). Buyer pays return shipping back to us for warranty claims. All inquiries for this warranty can be directed to support@elsiehome.co

Designer Trade Program

Oh hey! Wanna Trade?

Not literally, but we can at least offer you 15% off all of our pillows, early access to new collections, free shipping and tax-exempt status.

Welcome to our Designer Trade Program. Before we shake hands and make this a thing we should get to know one another, How about it?

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